Terms and conditions

Here at The Haughmond we do not really like rules & regulations however there are a few things we have to note...

Group Restaurant Bookings   When booking a table for six or more people, please note the following cancellation terms and conditions.  1. Credit or debit card details are required to confirm your booking.  No payment is taken at the time of booking however the card will be validated.  2. If the booking is cancelled less than 48 hours before the date and time of your reservation, a £10 per person charge is applicable. 3. For parties of 9 or more people everyone in the party will be required to order at least 2 courses 4. Optional 10% service charge applies to all bookings of over 6 diners. 

Hotel Room Bookings & Cancellation All bookings made for accommodation, via our website, booking agents or telephone require a debit or credit card to confirm the stay. No payment is taken until departure when the room rate agreed is added to any additional billing.  Please note that all cancellations within 48 hours of date of arrival are fully chargeable.

Cake & Table decoration policy. 1. ´╗┐We are able to make up a birthday cake upon request. The cake can serve 8/10 people and is charged at £30. Choice of cakes are Victoria Sponge, Carrot Cake, Coffee & Walnut or Chocolate. Please advise your choice on booking and the cake will be available with candles for your occasion  2. We do require notice of 72hrs before the booking to allow time for the making and glazing of the cake. 3. WE DO NOT ALLOW FOOD THAT HAS NOT BEEN PRODUCED IN THE RESTAURANT TO BE CONSUMED ON THE PREMISES 4. If required, please feel free to use some subtle table decorations.  We do request that no table confetti of any kind or party poppers are used under any circumstances. If this is used against our policy and damages furniture, linen, machinery (such as glasswashers) or any other Haughmond property then we reserve the right to charge for the damage/cleaning/recovery.

Allergens/ Dietaries Certain allergies & intolerances can be catered for. The majority of our menu is now gluten free. However, please note that our menu is not suitable for dairy free diet or lactose intolerance - please call at the time of booking to discuss these.

Gift Vouchers  1. Valid vouchers must be redeemed within 12 months of purchase.  2. Vouchers cannot be used alongside any other offer or voucher which may be available.  3.  Vouchers have no monetary value once purchased and are non refundable. 4. The face value of gift vouchers should be used in full - no change will be given for any monetary amount not redeemed.

Antler Cards 1. Antler cards are allocated at The Haughmond discretion 2. Collection of points are based on purchases of food, drink and accommodation at The Haughmond only (cannot be used in The Village Store) 3. Antler Points are redeemable during time periods communicated via our email newsletter (which you are automatically signed up on registration of the Antler Card).  4. Antler points cannot be used in conjunction with any other promotion. 

Canine Guests We pride ourselves in being a dog friendly establishment however there are a few 'rules' which we have to put in place to ensure the health & safety of yourselves, our other guests and staff...  1.  Dogs MUST be kept on a lead at all times whilst on Haughmond property and grounds.  2.  Whilst in the pub, if a dogs behaviour becomes noisy or too energetic then owners are kindly asked to take them outside to calm down or remove from the building.  3.  It must be stated that our staff are all trained not to pet dogs which enter the building and if they need to touch a dog they wash their hands with antibacterial wash prior to handling any food or drink.  4. Over night guests are welcome in our dog friendly rooms however the owner must provide their own bed and dogs must not sleep on the white bed linen.  5. Dogs must never be left in the rooms unattended at any time.  6.  We charge an extra £10 per night for dogs to cover extra cleaning, however should a dog cause any damage whatsoever then this will be charged for, to replace or renew, including bed linen, white towels and carpets. If it is found that damage has been done following check out, The Haughmond reserves the right to charge the card used on check out.  7.  Any dogs found to be disruptive to other guests or Haughmond staff will be asked to leave the premises.

Smoking Policy The Haughmond and all buildings connected to The Haughmond have a strict no smoking policy.  We reserve the right to charge at least  one additional night stay to any guest which has been found to be contaminating the building with any smoke inhalation products including vapour & e-cigarettes.